Terms of Service

1. Agreement to Terms

By accessing and using HASUTARA's website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for:

• Maintaining the security of your account
• All activities that occur under your account
• Protecting your password and account information
• Notifying us immediately of any unauthorized access

3. Orders and Purchases

By placing an order, you agree to:

• Provide current, complete, and accurate purchase information
• Pay all charges at the prices in effect when the order is submitted
• Accept our shipping and delivery policies
• Comply with any additional terms specific to products or services

4. Returns and Refunds

Our return and refund policy includes:

• 30-day return window for unused items
• Items must be in original condition with tags attached
• Shipping costs for returns are the customer's responsibility
• Refunds are processed within 7-14 business days

5. Order Cancellation Policy

We reserve the right to cancel orders under the following circumstances:

• Product is out of stock or discontinued
• Pricing or product description errors
• Suspected fraudulent activity
• Verification issues with shipping/billing information

In case of cancellation:

• Full refund will be processed within 5-7 business days
• You will be notified via email about the cancellation
• Alternative product suggestions may be provided when available
• Store credit may be offered as compensation for any inconvenience

Customer-initiated cancellations:

• Orders can be cancelled within 24 hours of placement
• Cancellation requests must be sent to our support email
• Orders already shipped cannot be cancelled

5. Intellectual Property

All content on HASUTARA's website, including but not limited to:

• Designs, logos, and artwork
• Text, graphics, and images
• Product descriptions and photos
• Website layout and appearance

are the exclusive property of HASUTARA and protected by copyright and trademark laws.

6. Payment Services

HASUTARA uses PhonePe as our payment gateway service provider. By making payments through our platform:

• All payment transactions are processed securely through PhonePe's payment gateway
• Your payment information is handled according to PhonePe's security standards and policies
• For any payment-related issues, disputes, or failures, please contact PhonePe support directly
• PhonePe customer support can be reached at 0124-6789345 or help@phonepe.com

Payment Issues:

• In case of failed transactions, funds will be returned within 5-7 business days
• Transaction confirmation may take up to 24 hours
• Keep your transaction ID for reference when reporting issues
• Double charges will be automatically refunded within 24-48 hours